This is what you agree to when you use Frank, and what we commit to. It’s written to be read in one sitting. If something isn’t clear, write to us before signing, not after.
This document describes the general terms of the service. When an organization signs up for a plan, the signed service agreement governs and may change several of these points. If the two conflict, the signed agreement wins.
Frank SpA (Chilean tax ID 78.511.362-4), domiciled at Av. Cristóbal Colón 9646, Hualpén, Chile, provides the service described in this document and is the entity that signs the service agreement.
For anything related to these terms, write to contact@tryfrank.app. A person on the team answers.
Frank lets people practice work conversations by voice against an artificial intelligence counterpart, and delivers a report with paralinguistic analysis of the session at the end.
Reports describe observable conversational behavior and acoustic signals compared against that same person’s baseline. They don’t replace human judgment, and no decision about a person should be made automatically from them. What the system measures and what it doesn’t is detailed on the product page.
The service is contracted per organization. Inside it there is one account owner and there may be additional administrators, who manage teams and programs.
The service is for training people in your organization. These are the things you can’t do with it.
If we detect use that falls in this list, we tell you and give a reasonable window to fix it. If the use puts a person or the infrastructure at risk, we suspend access immediately and explain why.
The context documents you upload, the scenarios you approve and the sessions your team records belong to your organization. We acquire no ownership over them.
You grant us a limited license to process them for the sole purpose of delivering the service: generating scenarios, holding the conversation and producing the report. That license ends when the service ends.
The detail of what is stored, for how long and who can see it is in the privacy policy.
The software, the voice engine, the analysis models, the brand and the documentation are ours or our providers'. Contracting the service gives you the right to use it, not to keep it.
Use of the logo and visual identity is allowed within what the brand kit says. Beyond that, ask us.
If you send us a suggestion or a product idea, we may implement it without owing you anything for it. It isn’t an aggressive clause: it’s so development doesn’t stall when a client proposes something obvious.
We do what’s reasonable to keep the service available, but we don’t promise an uptime percentage or a guaranteed response time. Frank is in production but it’s early: a commitment we can’t keep helps nobody.
If your purchase depends on a service level agreement, it’s negotiated and written into the contract. Say so in the demo and we’ll tell you honestly what we can commit to.
We may change, add or retire features. If we retire something you were meaningfully using, we give at least 30 days' notice by email.
Current plans and what each includes are on the pricing page. An organization’s final price is set in its contract.
Personal data processing is governed by the privacy policy, which forms part of these terms and is written to Chile’s Law 21.719, compatible with the European GDPR and the AI Act.
In the terms of that legislation, your organization acts as the controller for its team’s data, and we act as the processor handling that data on your behalf and on your instructions.
You can cancel whenever you want. Cancellation takes effect at the end of the period already paid for and doesn’t refund the current period, unless the contract says otherwise.
We may end the service if there’s a serious breach of these terms that isn’t fixed after notice, or if the law requires it. In either case we explain in writing.
The service is provided as is. We don’t guarantee that the training produces a particular outcome in a person’s or a team’s performance: that depends on many things we don’t control.
Our total liability to your organization, on any cause, is limited to what you paid for the service in the 12 months before the event that gives rise to it. We aren’t liable for lost profits or indirect damages.
None of this limits liability that Chilean law does not allow to be limited, such as wilful misconduct or gross negligence.
We may update them. If the change is substantive, we notify administrators by email at least 30 days ahead, and the date above changes.
If the change doesn’t work for you, you can end the service before it takes effect at no additional cost for the remaining period.
These terms are governed by the law of the Republic of Chile. Any dispute not resolved by talking is submitted to the ordinary courts of Concepción, Chile.
If a clause turns out to be invalid, the rest stays in force.
Write to us and we’ll go through it. If your legal team needs the detail on data processing, it’s in the privacy policy, and if they need to talk to someone, contact has the direct email.